Privacy Policy

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Contact Details

• Owner of Your Organised Home Ltd: Victoria Ankers 
• Email: victoria@yourorganisedhome.co.uk
• Website: www.yourorganisedhome.co.uk 

Your Organised Home is registered with the Office of the Information Commissioner (ICO) under registration number ZA758073.

How Your Organised Home Ltd will collect information from you

I may collect information from you via;  

• Email
• Social media messaging
• Completion of contact form on website
• Telephone
• Face-to-face

What type of information Your Organised Home Ltd will collect from you

Some or all of the following information will be collected from you;

• Your name and occupation
• Address, telephone number and email
• Details of others living in the home
• Any health issues (if relevant)
• Any access or parking restrictions
• How you heard about Your Organised Home Ltd
• Details about why you wish to use Your Organised Home Ltd
• Permission to take before and after photos

How Your Organised Home Ltd will use the information

I use the information that you have given me in order to;

·     

• Register you as a new client
• Book the initial consultation and subsequent appointments
• Photographs and information relevant to your session
• Invoicing
• Asking for feedback 
• Communicate details of future services, offers, newsletter (optional to receive)

Please note: For safety reasons I will always inform one of my family members of our appointment details (date, time and location). This is purely for security reasons and the information will not be used for any other purpose. 

If we have agreed to use outsourced services, I may need to share your information with them (with your permission). Examples include waste collectors, charity donations etc. 

How Your Organised Home Ltd stores your information

I am committed to ensuring that all personal information is kept safe and secure. Your information is inputted and accessed via a tablet, laptop or mobile phone which are all password protected. Any personal information, which has been scribed during a meeting, will be inputted and then shredded. The only paper documentation kept will be a signed copy of the Terms & Conditions. 

I will store your information for as long as is required which should be no more than 7 years after our working relationship has ended. 

Your Organised Home Ltd will not sell or share any of your information with any third parties without your permission, or unless we are required to do so by law.

Your data protection rights

Under data protection law, you have the rights including;

·     

• Your right of access – you have the right to ask me for copies of your personal information.
• Your right to rectification – you have the right to ask me to rectify information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.  
• Your right to erasure – you have the right to ask me to erase your personal information in certain circumstances.
• Your right to restriction of processing – you have the right to ask us to restrict the processing of your information in certain circumstances.  
• Your right to object to processing – you have the right to object to the processing of your personal data in certain circumstances.
• Your right to data portability – you have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, I have 1 month to respond to you.

Please email  victoria@yourorganisedhome.co.uk if you wish to make a request. 

How to complain

If you wish to complain about the use of your information please do not hesitate to contact me in the first instance. You can also complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been used: 

The ICO’s address is: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline Number:

0303 123 1113